CHRISTMAS DELIVERY DEADLINES:
To ensure your gifts arrive by Saturday, 23 December, please order by noon GMT Wednesday, 13 December 2023.
DELIVERY TO DESTINATIONS WITHIN THE UNITED KINGDOM
Prices are charged in pounds sterling, including VAT and duty. A delivery charge of ₤8.50 will be added to your order for FedEx International Service.
Many of the items you'll see in this collection require considerable time to make, and are made in limited editions and colours. As production times vary, we will despatch items as they become available, unless you specify otherwise. Should you wish to check stock availability, please email us at email@example.com or phone us free of charge on 0800 072 14 14.
See Product Availability. Of course, you may cancel your order at any time before despatch by contacting us. Your credit/debit card will not have been charged so you will incur no costs. (If you ordered by post from the catalogue and paid by cheque or postal order, your cheque / postal order will necessarily have been banked upon receipt so should you choose to cancel before despatch you would receive a full refund in the form of a cheque.)
You may also cancel your order after despatch within 30 days of its receipt by returning it to us in its original condition for a refund of the price you paid or an exchange. Please note: the standard delivery cost is refunded only if you cancel the order by returning it to us, in its entirety, within the 14-day cooling off period stipulated by the EU Distance Selling Regulations. See Cancellations. Your statutory rights are upheld.
EXTENDED CHRISTMAS RETURNS/EXCHANGES
Don’t stress—you have time.
Extended Christmas Returns/Exchanges: All purchases made between 1 November 2023 and 25 December 2023 qualify for our extended returns policy. If you are unhappy with your purchase, our extended returns policy for goods bought during this period allows you to return any item before 31 January 2024. All other refund and exchange terms and conditions remain the same.