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Privacy & Security

Peruvian Connection® Privacy Policy

The privacy of customer information is a matter that is taken very seriously at Peruvian Connection® LLC which is a registered data user under the European Data Protection Act 1998. Accordingly, all the information we collect from you, through our website and all our other channels, is used to provide and enhance the service we offer you.

Controller of information

Any personal information provided to or gathered by this website, telephone or face to face is controlled primarily by:

Peruvian Connection® LLC
3 Thames Court
Goring-on-Thames
Berkshire
RG8 9AQ
UK

How we collect personal information

Order Information: When placing an order at www.peruvianconnection.co.uk or any of the Peruvian Connection® web properties, we will collect your name, billing address, delivery address, phone number, email address and credit/debit card information for use in processing your order. This helps us to process your order, to contact you if we have any problems with your request or to send you an electronic confirmation of any orders made.

Online Account: When you place an order, we will give you the opportunity to create an online account. If you accept we will store the personal details you provide in our customer database. This will enable you to make future orders more rapidly. Deletion of your online account will not delete the personal data that we hold on file.

History of Transactions: We will maintain electronic records of all orders and other transactions you enter into with Peruvian Connection.

If you request a catalogue from our website, we offer the option of receiving our special e-mail promotions and notices.

Your rights as a Data Subject: You are able to view/access and correct the personal data we hold about you at any time, see the 'Accessing and Updating' information section on how to do so.

  • You have the right to ask us to erase the data that we hold about you (in some cases).
  • You have the right to have a copy of the data provided in an electronically readable format.
  • You have the right to have the data ported elsewhere.
  • You have the right to object to us processing your data and if so the right also for us to restrict processing until the data has been erased or an agreement has been reached between ourselves and you as to the circumstances surrounding the objection.
  • You also have the right to restrict us from processing for other circumstances.
  • You have the right to be informed of any data breach which may result in high risk to your rights and freedoms as an individual.
  • You also have the right to be notified of further processing of your personal data.
  • You have the right not to be evaluated on the basis of automated decision making and/or profiling.

Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Please see the Accessing and Updating information section on how to change your preferences with regard to your rights.

IP address and other personal information that we may obtain includes: We collect your IP address when you visit our site. This only identifies your ISP (Internet Service Provider) and does not contain any information about you as an individual. We use this information to help us understand more about where our site traffic originates. We may also collect details of dates and times of visits to our website, page views, landing pages, exit pages and website navigation patterns, search terms that you use to reach our site and internal search terms used on our site.

We may also collect details of the language used and where provided, approximate age range and gender, any information provided by interacting with social media, details of the devices type you use including screen size of the device, operating system and internet browser.

Peruvian Connection® uses the information collected from the website in order to service the requests of visitors, to monitor site traffic and trends, or to market our services to new potential customers. Peruvian Connection® does not sell the information collected from the website, and we do not share this information with third-parties, except to facilitate the above and below-mentioned uses of information or in the ways that are described in this privacy statement. In the context of an onward transfer or data to third parties, Peruvian Connection® has the responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf.

Cookies: Our website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer. Cookies enable us to customise our website and offerings to your needs and provide you with a better online experience. In addition, cookies are used to measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access. The types of cookies that we use are referred to as "session" cookies and "persistent" cookies.

Session cookies are temporary and are automatically deleted once you leave our website. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather information concerning your visits to other sites, nor ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with our website. Cookies do not corrupt or damage your computer, programs, or computer files.

External links

Clicking links on our website may result in you being transferred away from the Peruvian Connection website to third party websites or other Peruvian Connection websites. Peruvian Connection is not responsible for the content of any external website.

How does Peruvian Connection® use your data?

We may process, transfer and/or share personal information:

  • To fulfil orders and to provide you with shipping and returns information
  • Manage your orders – create, modify or cancel orders
  • To chat with you online about merchandise and orders including catalogues
  • To manage your account if you create one
  • Process refunds and chargeback claims
  • To inform you of promotions, product ratings, competitions, draws and sweepstakes
  • For email targeted marketing including customer satisfaction reviews
  • To refer to credit card clearing agencies or processors
  • To manage and improve our day-to-day operations and products for you
  • To keep you informed of the dispatch of your order and order status
  • For marketing, statistical or analytics for internal purposes only
  • To establish a list as part of tailored communications from participating retailers
  • To detect and prevent fraud or other crime
  • To establish, exercise or defend our legal rights or claims
  • For non-existing customers, to send you a catalogue of our products as requested by you


You may change your name and physical address renting preferences or account information at any time by logging into the Account section of this site. Every marketing e-mail you receive from Peruvian Connection® will have an Unsubscribe link at the bottom that will remove you from future Peruvian Connection® marketing e-mail messages.

Legal basis for processing your personal data

We will process your data if you have given us your consent or to process an order placed with us, and/or to comply with legal obligations and/or for existing customers, we have a legitimate interest as the data controller for any of the uses of data explained in the above section ‘How does Peruvian Connection® use your data?’

Legal obligations

Peruvian Connection® is legally obliged to assist with crime and fraud prevention and other such legal and regulatory or business requirements.

Sharing information

Peruvian Connection® will share your personal details with partners, suppliers, agents and subcontractors who help us deliver the products you’ve chosen. Where you have provided your consent, we will share your information for marketing purposes (see Epsilon Abacus below). Peruvian Connection® will not share your personal information with anyone else except for legal obligations (see above), or where you have entered a competition and the fulfilment of the prize is by a relevant third party (see Peruvian Connection Online competitions, sweepstakes and draws below).

We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

If you place an order with us, you will be given the option to have your name and mailing address shared as above with companies whose products may be of interest to you. If this is acceptable to you, please tick the opt-in box. If you would prefer not to receive such mailings, please leave the opt-in box blank when completing your online order or e-mail us at sales@peruvianconnection.co.uk.

We do not share your phone number or email address with any third parties for their marketing purposes.

Peruvian Connection® online competitions, sweepstakes and draws

If you enter any competitions, sweepstakes and/or draws we offer on our site, we will ask you to enter certain personal information so that we can notify you if necessary. Exact terms and conditions and rules of each competition, sweepstake or draw will be posted at the time and may vary. If a prize is offered through a third party we may need to disclose information to the relevant third party in order to facilitate the distribution of any prizes.

Peruvian Connection® online surveys

When you participate in any online surveys you may be asked to supply certain personal information, for example age or income. Provision of all or any of the requested information is voluntary. Survey results will only be used to improve the Peruvian Connection® purchasing experience for our customers and not for any other purpose.

How does Peruvian Connection® protect your data?

We take the responsibility of protecting your personal data very seriously and are committed to making every effort to keep your personal data safe and secure. We use industry standard best practice technical controls such as firewalls and data encryption to keep your data safe, we train our staff in privacy and security awareness to ensure that everyone knows that data is valuable and must be protected and we regularly review our processes to see if anything can or needs to be improved.

Our website uses Secure Socket Layer (SSL) encryption technology to protect personal information such as credit card details when placing an order (see SSL certificate below). Our site and integration uses Transport Layer Security (TLS) version 2.1 handshakes for the transfer of sensitive data per PCI regulations and to ensure we are practicing secure protocols. Our website also undergoes regular security testing including McAfee scans (see McAfee verification badge below)

Any personal information that we hold as part of your customer profile will be held in a database with physical and technological security controls and procedures in place.

Only the last 4 digits of your credit card number will be displayed when viewing, amending or deleting your credit card details or on any order on our website. However, we would ask you not to enter any payment card numbers into fields on our websites, unless that the field is specifically marked for that purpose.

As a reminder, no data transmission over the Internet, particularly on regular http, can be guaranteed to be 100% secure. As a result, whilst we strive to protect your personal information, Peruvian Connection® cannot ensure nor warrant the security of any information you transmit to us or from our online products or services.

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Accessing and updating information

You are welcome to see the information held about you at any time and to make the necessary amendments to keep the information up to date. This is called a Subject Access Request.

To submit a subject access request, please contact Peruvian Connection® customer service free of charge within the UK on 0800 072 14 14 (from outside the UK please call +44 1491 878 400) or email sales@peruvianconnection.co.uk and providing the appropriate authentication of identity, quoting your name and address (for verification).

To tell us that you want to update your preferences with regards to your rights e.g. to tell us that you withdraw consent, do not want us to share your data with selected third parties or to be automatically profiled; please login to My Account and change your preferences or contact Peruvian Connection® customer service free of charge within the UK on 0800 072 14 14 (from outside the UK please call +44 1491 878 400) or email sales@peruvianconnection.co.uk and providing the appropriate authentication of identity, quoting your name and address (for verification).

If, at any time you would like us to delete any of the above information from our e-mail records, simply contact us by email at sales@peruvianconnection.co.uk or by free phone at 0800 072 14 14 (from outside the UK please call +44 1491 878 400). For these requests, we ask that you include your current e-mail address and full name. You may also change your name and address renting preferences or change your account information at any time by logging into the My Account section of our website.

Data retention

We will retain your personal data for internal marketing purposes. Account holder’s data will be retained until the customer requests cessation, after which it will be deleted.

Subscribing to our emails

Our email newsletter provides subscribers with the latest information on prices, offers, products, services, competitions, sweepstakes or draws. We will only send our newsletter to users who have agreed to receive it.

When you agree to receive our newsletter we will ask for a minimum of your email address. Over time we may ask for additional personal information about you. Providing this information is voluntary and will be used to customise the content of your newsletter so it is relevant to you.

You can unsubscribe at any time and will be given the option to do so from each newsletter we send you with the unsubscribe link.

Changes to this policy

We reserve the right to change this policy at any time, so please check back regularly to keep informed of updates to this Policy.

Any changes to this privacy policy will always be posted to our website. We will review our privacy policy at least annually and will update as and when necessary.

All material changes to this policy are effective after at least thirty (30) days' notice of the changes by posting the changes here. We may also post these changes in this section or the Terms & Conditions section of this site and/or by sending an e-mail to users who have provided us their e-mail address for this notification purpose. We provide you with thirty (30) days' notice to give you the opportunity to notify us if you do not agree to the changes we highlight to you in our e-mail notice. Our e-mails will always remind you of your opportunity to inform us of your preferences and will alert you how to inform us of these preferences.

Transfers of data outside of the European Economic Area (EEA)

We reserve the right to transfer data outside of the EEA to Peruvian Connection USA and selected other third parties such as partners, suppliers, agents and subcontractors who help us deliver the products you’ve chosen. Please note that Epsilon Abacus may transfer data outside of the EEA. The transfer will take place in the presence of appropriate safeguards including standard data protection clauses adopted by the European Commission.

To Residents of the EU & Switzerland, Regarding: EU-U.S. & Swiss-U.S. Privacy Shield

Peruvian Connection® complies with the EU-U.S. & Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union & Switzerland to the United States. Peruvian Connection® has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

In compliance with the Privacy Shield Principles, Peruvian Connection® commits to resolve complaints about our collection or use of your personal information. European Union & Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Peruvian Connection® at:

  • E-mail: sales@peruvianconnection.co.uk or use the Contact Us Page
  • Mail: Peruvian Connection, LLC
  • 3 Thames Court
    Goring-on-Thames
    Berkshire
    RG8 9AQ
    UK
  • Phone: 0800 072 14 14 (UK) or +44 1491 878 400 (from outside of the UK)
  • Fax: +44 (0) 1491 875 188 (International)

Peruvian Connection® has further committed to refer unresolved Privacy Shield complaints to The DMA Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit https://thedma.org/resources/consumer-resources/privacyshield-consumers/dma-eu-privacyshield-complaint-form/ for more information or to file a complaint. You may also contact the DMA or file a complaint by these alternative methods:

  • Mail: DMA Privacy Shield
    1333 Broadway, Suite #301
    New York, NY 10018, USA
  • Fax:+1 202-955-0085

The services of The DMA Privacy Shield Program are provided at no cost to you. You can visit the DMA site to find more information at https://thedma.org/resources/consumer-resources/privacyshield-consumers/.


DMA Privacy Shield Program Member


With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Peruvian Connection® is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Peruvian Connection® may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Under certain conditions, more fully described on the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted. Please see Annex 1 of the Privacy Shield site for additional information at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

Disclaimer

The Privacy Policy adopted by Peruvian Connection® and all statements contained on this site about privacy and how we deal with data supplied by visitors to this site are not intended to be a contractual obligation of any kind, and any such obligation is hereby disclaimed. These statements constitute the present policy of Peruvian Connection®, which it will take reasonable measures to implement. Similarly, this Privacy Policy is not intended to be “advertising” or “advertising claims.” Rather, it is intended to set forth our policy, including our practices and intentions about how we conduct our business.

Last Updated: 07 June 2018

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