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Privacy & Security

Privacy

The privacy of customer information is a matter that is taken very seriously at Peruvian Connection® LLC which is a registered data user under the European Data Protection Act 1998. Accordingly, all the information we collect from you, through our website and all our other channels, is used to provide and enhance the service we offer you.

When you place an order at www.peruvianconnection.co.uk or any of the Peruvian Connection® web properties, we will collect your name, billing address, delivery address, phone number, and credit/debit card information for use in processing your order. In addition we require your confirmation that you are over 18 years old. We also collect your e-mail address when you order from our website, so that we can send you any necessary e-mail messages related to your order, such as an order confirmation or order status.

We also maintain a record of your orders, should we or you ever need them for reference. You may request a record of the information stored on your account at any time by calling Peruvian Connection® customer service free of charge within the UK on 0800 072 14 14 (from outside the UK please call +44 1491 878 400) and providing the appropriate authentication of identity.

You may also write to:

The Data Protection Officer
Peruvian Connection LLC
3 Thames Court
Goring-on-Thames
Berkshire
RG8 9AQ
UK

If you request a catalogue from our website, we offer the option of receiving our special e-mail promotions and notices. If, at any time you would like us to delete any of the above information from our e-mail records, simply contact us at sales@peruvianconnection.co.uk or by free phone at 0800 072 14 14 (from outside the UK please call +44 1491 878 400). For these requests, we ask that you include your current e-mail address and full name. To maintain our high standards of customer service and to assist with the training of staff, we may record, listen to and play back telephone calls. You may also change your contact preferences or account information at any time by logging into the Account section of our website.

We do not share your phone number or email address with any third parties for their marketing purposes. If you place an order with us, your name and mailing address may be rented and/or exchanged with carefully screened catalogue companies whose products may be of interest to you. If you would prefer not to receive such mailings, please check the appropriate opt-out box when completing your online order or e-mail us at sales@peruvianconnection.co.uk. For these requests, we ask that you please include your current e-mail address and full name. You may also change your contact preferences or account information at any time by logging into the Account section of this site. Every marketing e-mail you receive from Peruvian Connection® will have an Unsubscribe link at the bottom that will remove you from Peruvian Connection® marketing e-mail messages.

Please be advised that, in the routine course of order processing, your data may be shared with credit reference agencies, credit card clearing agencies, fraud prevention & detection agencies, and market research agencies; only the data required for these agencies to perform their specific function would be divulged.

By taking part in promotions, product ratings and reviews, contests or sweepstakes offered on the site, you agree that we may use your information for marketing and promotional purposes. You further agree that we may use and/or disclose information about you, such as demographics or your use of this site, in any way without revealing your personal information or identity, and without any further compensation, except where prohibited by law.

Additional personal information that we may obtain includes:

  • Username and password for your account on our website (account not required for purchase or site activity; passwords are not visible to anyone and are encrypted);
  • Information you provide by interacting with us through social media;
  • The type of device you use to access the site, screen size of the device, operating system of the device, internet browser(s), IP address;
  • URLs that refer visitors to our site;
  • Dates and times of visits to our site;
  • Internet service provider;
  • Language, approximate age range, gender;
  • Information on actions taken on our site (such as page views, landing pages, exit pages and website navigation patterns);
  • A general geographic location (such as country and city) from which you access our site;
  • Search terms that you use to reach our site and internal search terms used on our site; and
  • Any other details you may submit to us or that may be included in the information provided to us by third parties.

Peruvian Connection® uses the information collected from the website in order to service the requests of visitors, to monitor site traffic and trends, or to market our services to new potential customers. Peruvian Connection® does not sell the information collected from the website, and we do not share this information with third-parties, except to facilitate the above-mentioned uses of information or in the ways that are described in this privacy statement. In the context of an onward transfer or data to third parties, Peruvian Connection® has the responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf.

Security

Security of all personally identifiable information associated with our customers and visitors is of utmost concern to us. We exercise great care in providing secure transmission of your information from your personal computer to our servers. We use a secure layer for all data transmission within our site. Once we receive your transmission, we make our best effort to ensure its security on our systems. When credit/debit card information is transmitted, we use industry standard, SSL (secure socket layer) encryption. We also have appropriate security and data protection measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at Peruvian Connection®.

As a reminder, no data transmission over the Internet, particularly on regular http, can be guaranteed to be 100% secure. As a result, whilst we strive to protect your personal information, Peruvian Connection® cannot ensure nor warrant the security of any information you transmit to us or from our online products or services.

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To Residents of the EU, Regarding: EU-U.S. Privacy Shield

Peruvian Connection® complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Peruvian Connection® has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

In compliance with the Privacy Shield Principles, Peruvian Connection® commits to resolve complaints about our collection or use of your personal information. European Union individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Peruvian Connection® at:

  • E-mail: sales@peruvianconnection.co.uk or use the Contact Us Page
  • Mail: Peruvian Connection, LLC
  • 3 Thames Court
    Goring-on-Thames
    Berkshire
    RG8 9AQ
    UK
  • Phone: 0800 072 14 14 (UK) or +44 1491 878 400 (from outside of the UK)
  • Fax: +44 (0) 1491 875 188 (International)

Peruvian Connection® has further committed to refer unresolved Privacy Shield complaints to The DMA Privacy Shield Program, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit https://thedma.org/shield-complaint-form/ for more information or to file a complaint. You may also contact the DMA or file a complaint by these alternative methods:

  • Mail: Privacy Shield/Safe Harbor Line
    1333 Broadway, Suite #301
    New York, NY 10018, USA
  • Fax:+1 202-955-0085

The services of The DMA Privacy Shield Program are provided at no cost to you. You can visit the DMA site to find more information at https://thedma.org/resources/consumer-resources/eu-u-s-privacy-shield-u-s-swiss-safe-harbor-program-for-consumers/.

DMA Privacy Shield Member

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Peruvian Connection® is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Peruvian Connection® may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Under certain conditions, more fully described on the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted. Please see Annex 1 of the Privacy Shield site for additional information at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

To Residents of Switzerland: Regarding: The DMA Safe Harbor Program

Please contact the Peruvian Connection office at 0800 072 1414 regarding any data privacy concerns or questions about our policies. Peruvian Connection® complies with the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information of customers from Switzerland. Peruvian Connection® has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Peruvian Connection® LLC’s certification, please visit http://www.export.gov/safeharbor/.

If you are a Swiss Resident, in the event you are not satisfied with the resolution by Peruvian Connection® of any questions or complaints you may have regarding your personal data in our possession, you may submit your questions and complaints to the Direct Marketing Association (“DMA”) Safe Harbor Enforcement Program as follows:

DMA Consumer Guide

Cookies

The Peruvian Connection® websites necessarily use cookies in order to improve your shopping experience.

Cookies are small text files that a website sends to a computer which make interaction between the user and that website easier and faster. The information stored in and transferred via cookies is only that which the user has purposefully & knowingly disclosed to the site; web cookies cannot read other information stored on your hard drive, do not disseminate viruses nor obtain a user's email address or any other personally identifiable information.

You may refuse to accept cookies. For further information about this please contact us or visit http://www.aboutcookies.org . However, it is important to remind you that the Peruvian Connection® website, like virtually all other shopping websites, will not work as intended without cookies, and should you wish to shop online with us, we thank you for your clear understanding that the processes necessarily involve the use of cookies.

Disclaimer

The Privacy Policy adopted by Peruvian Connection® and all statements contained on this site about privacy and how we deal with data supplied by visitors to this site are not intended to be a contractual obligation of any kind, and any such obligation is hereby disclaimed. These statements constitute the present policy of Peruvian Connection®, which it will take reasonable measures to implement. Similarly, this Privacy Policy is not intended to be “advertising” or “advertising claims.” Rather, it is intended to set forth our policy, including our practices and intentions about how we conduct our business.

Notice

Peruvian Connection® may change this Privacy Policy from time to time. All material changes to this policy are effective after at least thirty (30) days' notice of the changes by posting the changes here. We may also post these changes in this section or the Terms & Conditions section of this site and/or by sending an e-mail to users who have provided us their e-mail address for this notification purpose. We provide you with thirty (30) days' notice to give you the opportunity to notify us if you do not agree to the changes we highlight to you in our e-mail notice. Our e-mails will always remind you of your opportunity to inform us of your preferences and will alert you how to inform us of these preferences.

Last Updated: 3 October 2016

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